Terms of Service

1. Services Provided

• We offer residential and commercial cleaning services in Kuwait.
• Services include hourly cleaning, hourly bookings, and special packages.
• The scope of each service will be described at the time of booking.

2. Bookings and Payments

• All bookings must be made through our website or directly with our customer service.
• Prices are shown in Kuwaiti Dinar (KWD).
• Payments can be made online.
• Bookings are only confirmed once payment is received.

3. Cancellations and Rescheduling

• Cancellations made 12 hours before the scheduled time will be refunded in full or rescheduled free of charge.
• Cancellations made less than 12 hours before the service may not be refunded, but may be rescheduled as subject to availability.
• Rescheduling is subject to availability.

4. Customer Responsibilities

• The customer must provide safe and reasonable access to the property.
• Any valuable or fragile items should be safely stored before the service begins.
• Customers are responsible for notifying us in advance of any special cleaning requirements.

5. Our Responsibilities

• We provide trained and uniformed cleaning staff.
• Cleaning equipment and supplies may be optional depending on the selected service.
• Additional tools (iron, ladder, window cleaning kit) are available for an extra fee.
• We strive to provide high-quality and reliable service at all times.

6. Liability

• We are not liable for damages caused by normal cleaning processes unless due to proven negligence.
• We are not responsible for pre-existing damage, wear and tear, or improperly secured items.
• Customers must report any issues within 24 hours after the service for review.

7. Refunds

8. Privacy

9. Changes to Terms

10. Contact Us