Privacy Policy

1. Information We Collect

• Name, email address, and phone number
• Billing and payment details
• Address and service location
• Booking and service history
• Feedback, reviews, and communication with us

2. How We Use Your Information

• Process and confirm your bookings
• Provide cleaning services at your requested location
• Send you confirmations, updates, and receipts
• Improve our services and customer experience
• Send marketing emails or promotions (only if you consent)
• Respond to your questions and customer support requests

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

• Trusted third-party service providers (e.g., payment processors, booking platforms, analytics tools)
• Legal authorities if required by law

4. Data Storage and Security

• We use industry-standard encryption and security measures to protect your data.
• Access to your personal information is limited to authorized staff only.

5. Cookies and Tracking

Our website may use cookies to:

• Remember your preferences
• Analyze site performance
• Improve your browsing and booking experience

You can disable cookies in your browser settings at any time.

6. Third-Party Analytics

We may use third-party analytics tools (e.g., Google Analytics) to help us understand how our website and app are used, improve performance, and enhance user experience. These tools may collect anonymized data such as device type, browsing behavior, and usage statistics.

7. Children's Privacy

• Our services are not directed to children under the age of 13.
• We do not knowingly collect personal data from children.
• If we discover that we have inadvertently collected data from a child, we will delete it immediately.

8. Your Rights

• Access and request a copy of your personal data
• Request corrections or updates
• Request deletion of your data (where legally possible)
• Unsubscribe from marketing emails at any time

9. Account Deletion

If you have created an account with International German Cleaning, you may request deletion of your account and associated personal data at any time.

To request account deletion, you may contact us by email at:

contact@igc-kuwait.com

Once your request is verified, we will delete your account and associated data (such as your name, email, phone number, and booking history) within 30 days, unless retention is required by law (for example, financial or legal obligations).

10. Contact Us

International German Cleaning

Location: Salmiya, Block 6, Bahrain Street, Building 25, Office 3

Email: contact@igc-kuwait.com

Phone: +965 65690090

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.