Customer Care

Refund Policy

A simple overview of how cancellations, store credit, and refunds are handled for single bookings and packages.

Single Bookings

Refunds depend on how early you cancel

Packages

Non-refundable to bank accounts

Store Credit

Non-transferable and not redeemable for cash

Single Booking Cancellations

A full refund will be provided if the booking is cancelled at least 12 hours before the scheduled service time.
If cancelled between 6-12 hours before the service, the customer is eligible for a full refund as store credit or a 50% refund to the original payment method.
If cancelled between 1-5 hours before the service, a 50% refund will be provided as store credit only.
No refund will be issued if the booking is cancelled after the cleaner has arrived at the location.

This policy applies only to single bookings.

All packages, monthly plans, and discounted services are non-refundable.
Once a package is booked, it is considered reserved and allocated, including scheduling, staff assignment, and operational planning.
Packages cannot be refunded to bank accounts under any circumstances.
Packages may be converted into store credit only, which can be used for future bookings based on availability.
Unused visits within a package are non-refundable but remain available as store credit.
Rescheduling is allowed depending on availability. By purchasing a package, the customer agrees to these terms.

Refund processing times may vary depending on the payment method.
Store credit is non-transferable and cannot be exchanged for cash.
The company reserves the right to refuse refund requests that do not comply with this policy.